Home Forums Portfolio mobile for Android Bug Reports Switching from Apple to Android- Unable to download from Web

This topic contains 1 reply, has 2 voices, and was last updated by  Greg 1 year, 8 months ago.

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  • Author
    Posts
  • #5767

    dannyabr
    Participant

    I had uploaded my portfolio from my iPhone to Web. But when trying to download the same into my Android phone, I get a sync error( user name or password incorrect ). Has anyone faced this? I am able to login on my Mac and download my portfolio. Why is it not working on my Android app?

    #5774

    Greg
    Keymaster

    Hey Danny,

    This is typically fixed by selecting Edit Profile from the menu under your username at the top right of this screen, and then updating your password. Let me know if that process doesn’t resolve it.

    Regards
    Greg

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