Mobile apps have reshaped the role of developers. Today, a single developer has the power to develop and distribute applications to millions of potential users around the world. At the same time, the developer can interact directly with customers to swiftly address their needs.
This, however, is not always a good thing. As it turns out, very few users provide any type of acknowledgement for the ideas that developers devote their time, money and energy to, with criticism being many times more likely than praise. There are those instances however, where a truly appreciative user takes the time to acknowledge our efforts and thank us.
Recently I received just this thing and it more than made my day. This came from a person who not only took the time to convey his appreciation but also to write it in a different language (English not being his first language). I’ve included a few excepts from his eight paragraph email.
Your apps, on iPhone, iPad, and on MacBook Pro ARE simply WONDERFUL
For me it is a bit hard to offer my trust … and with time i did offer to your apps, and to you and your team all my trust… because you have and you do such a GREAT GREAT job.
I really do appreciate it sincerely, and i am happy to write you when i have a problem and to see you are always here to help me and to find the best way to resolve my problem and make me happy.
People take time to critic sometimes but they should take time also to congratulate too when we can see such people working so good like you all do.
Just remember that when you’re downloading an app from someone you’ve never heard of it, it’s more than likely an individual (or small group) that has put his time and thought into it. It may not be a perfect app or address your needs but you can help support their efforts by being constructive. Most, if not all of us, are listening to you.